Center for Neuroacoustic Research
and Scientific Sounds Return Policy
Although we have almost no returns of any kind whatsoever, times and people can change. As a result, we offer the following General and Specific Guidelines to that customer.
General Guidelines applicable to all returns
Items asking to be returned must be returned within 30 days of purchase.
Any item to be returned must have a RMA number or the package may be refused and returned to the sender. If accepted out of courtesy to a customer, the re-stocking fee will be 20% and all other specifications listed here will be followed.
A purchaser may call (760-931-5333) or e-mail the email address from the ScientificSounds.com site to receive a RMA number.
Shipping and handling costs are not refundable. Return packaging and shipping costs, as well as the shipping arrangements, are the responsibility of the person returning a product.
Refunds are issued based on the payment method used at the time of purchase.
Any Gift Certificate given with a Sound System must be returned or if already used, the gift amount will be added to the re-stocking fee.
All costs, fees and charges for any Scientific Sounds product, including shipping and handling must be paid in full before a RMA number can be given.
Refunds are based on current retail prices, as prices can change without notice.
No product will be returned to a customer, who decides he/she wants the product after all, without special arrangement and prepaid shipping arrangement.
Specific Guidelines as Refunds will vary
according to the product being returned–
An unopened, undamaged CD when received — a full refund of the purchase price minus a 10% processing fee. Damaged or used CDs are not refundable.
Audio, Video and App Downloads
No refund is possible.
Headphones, Eye Glasses and Relax Masks
Due to health & safety laws, only unopened packages may be accepted back. No refund is possible if the package has been opened.
Generally, no company accepts a custom-made, properly working product back. Out of courtesy to a customer, we might assist a customer by re-purchasing the product in whole or in part, according to condition and current resale-ability. The re-stocking fee for custom orders, and any part, thereof, as approved for re-purchase in whole or in part, is a minimum of 20% of the re-purchase price. The re-purchase price offered is at the sole discretion of the Center for Neuroacoustic Research, LLC and its authorized representative